Return & Claims

We hope that you are pleased with your purchase from Mokki! However, we understand that things don't always go as planned or that you might simply change your mind. That's why you are welcome to return your products within 30 days. Here's how you can return something that didn't quite fit as expected:

What is our return policy?

• You can return your products within 30 days of receiving your order.
• Products must be unused and in their original packaging.
• You may complete our optional cancellation form and send it to us by email.
• We do not offer exchanges. You can return the products at your own cost for a refund.

What if there’s a problem with my order?

We always do our best to get your order to you in perfect condition. If something goes wrong, we will resolve it for you as fast as possible!

Please let us know immediately regarding product defects, transport damage or wrongly received/missing items by contacting us at kundeservice@mokki.no. Kindly include images of the item and packaging.

We will then get back to you as soon as we can. Until then, please hold off on sending anything back — together we will find the best solution.

Who pays for the return?

If you ordered from inside Norway, we offer return labels at the cost of 100 NOK. This will be deducted together with a 5% restocking fee when the refund is made. If you return products from outside Norway, you are fully responsible for arranging and paying for the return.

Transport liability:

• For deliveries to customers, Mokki is fully responsible for any damage or loss.
• For returns, you are responsible for any damage or loss. We strongly recommend using a trackable and insured shipping service.

Please note: If there’s anything wrong with your order, please contact us before sending anything back. This way we can find the best solution for you.

How to make a return

From Norway

• Click here to register your return and follow the steps.
• You will then receive a return label by email to print.
• Pack the products in their original packaging with enough protection and include the delivery note inside the box.
• Attach the return label and deliver the parcel to your local post office.
• Once received, we will refund you. If you use our return label, 100 NOK will be deducted.
• You will receive an email confirmation once the refund has been made.

Please Note: If you want to arrange a return on your own (without our return label), send the parcel to:

Mokki AS
Tvetenveien 158
0671 Oslo, Norway

Outside Norway

• Email support@mokki.no to register your return.
• Pack the products in their original packaging with enough protection and include the delivery note.
• Send the parcel to:
  Mokki AS, Tvetenveien 158, 0671 Oslo, Norway
• You are responsible for arranging and paying for the return.
• Once received, we will refund you and send a confirmation email.

Please note for returns from the UK: Due to changes in shipping services, we cannot provide return labels for UK customers. Returns must be arranged and paid for by you, including any customs charges.

It is very important to fill out the customs form correctly. Please contact our customer service after registering your return to receive the correct customs information.