Terms & Conditions

Standard Terms & Conditions 

When you shop at mokki.com, your purchase is governed by these terms and conditions for consumer purchases of goods online. Online consumer purchases are mainly regulated by the Norwegian Contracts Act, Consumer Purchases Act, Marketing Act, Right of Withdrawal Act and E-Commerce Act. These laws provide consumers with mandatory rights. The laws are available at lovdata.no.

These terms do not limit your statutory rights. They summarize the most important rights and obligations between Mokki (the seller) and you (the customer).

The underlying template for these terms is prepared and recommended by the Norwegian Consumer Agency (Forbrukertilsynet). See forbrukertilsynet.no for more information.

Table of contents

1. The agreement
2. The parties
3. International checkouts (Global-e)
4. Price
5. Entering into an agreement
6. Payment
7. Delivery
8. Risk of loss
9. Right of withdrawal
10. Delay and non-delivery
11. Defects (complaints)
12. Seller’s rights in case of buyer’s breach
13. Warranty
14. Personal information
15. Dispute resolution
16. Governing law and jurisdiction
17. Mobile Terms of Service (SMS)

1. THE AGREEMENT

The agreement consists of these terms of sale, information provided in the checkout and payment solution (e.g. Shopify Payment, Nets, Klarna, VIPPS, Bambora or Stripe card payment) and any specifically agreed terms. In case of conflict, what is specifically agreed between the parties shall prevail, provided it does not conflict with mandatory legislation.

The agreement is also supplemented by relevant statutory provisions governing consumer purchases.

2. THE PARTIES

The seller is MOKKI AS, Tvetenveien 158, 0671 Oslo, Norway, email: support@mokki.no, VAT no.: NO 986 011 676 VAT (“the seller”).

The buyer is the consumer who places the order at mokki.com (“the buyer”).

3. INTERNATIONAL CHECKOUTS (GLOBAL-E)

For orders placed from outside Norway, we may offer an international checkout powered by Global-e. Global-e provides cross-border checkout, payment processing, duties/taxes calculation (where applicable), shipping options and returns tools (the “Global-e Services”).

Who is the seller for international orders?

For international orders completed through the Global-e checkout, the “seller of record” may be Global-e (or a Global-e group entity) and/or a local entity, as clearly displayed in your checkout. If the checkout indicates Global-e (or its local entity) as the seller, your purchase contract for that order is with the entity shown in checkout. Mokki remains responsible for the Mokki products and customer support.

Pricing, duties, taxes and fees

For international orders, the total price shown in the Global-e checkout (including any shipping costs, duties, taxes and/or additional fees displayed before you place the order) is the amount you will pay. If duties/taxes are included/prepaid, this will be stated in the checkout. If duties/taxes are not prepaid, you may be required to pay these charges upon import according to local rules.

Any duties/taxes paid to authorities are generally non-refundable unless otherwise required by applicable law or explicitly stated in the checkout/return portal.

International returns are handled via the Global-e return portal

If your order was placed through the Global-e international checkout, you must register your return through our Global-e return portal: International Returns. The return options available to you (for example a prepaid DHL label or return with your own carrier) and any applicable return shipping fee will be shown in the portal.

Prepaid return label (if available): If you choose a prepaid return label in the Global-e return portal, the return shipping cost is not paid separately. Instead, the return shipping fee shown in the portal is deducted from your refund after the return is received and processed. By generating/using the prepaid label, you accept the fee shown and acknowledge that it will be deducted from your refund.

Return with your own carrier: If you choose to return using your own carrier (instead of the prepaid label), you pay the shipping cost directly to your chosen carrier. You are responsible for the return shipment and assume the risk of loss or damage in transit. We can only review and approve your return once the parcel has been received at our warehouse. If the parcel is lost or does not arrive, we are unable to process a refund.

Refund timing for international returns

Once your return is received at our warehouse and approved, the refund will be issued to the original payment method in accordance with the process shown in the Global-e return portal. Please note that any return shipping and handling fee may be deducted from your refund as described above.

Data, cookies and tracking in the Global-e checkout

The Global-e checkout page may use cookies and similar technologies (e.g., tags/beacons and JavaScript) to operate and secure the checkout, remember your preferences, and improve the service. This may include both first-party cookies (set by Global-e) and third-party cookies (set by other companies for providing and supporting the Global-e Services).

When a cookie contains personal information for processing your order, Global-e’s privacy policy applies. We also process personal data as described in section 14 below.

4. PRICE

The stated price for goods and services is the total price the buyer must pay. This price includes all taxes and additional costs disclosed before purchase. The buyer shall not bear costs the seller did not inform about prior to purchase.

5. ENTERING INTO AN AGREEMENT

The agreement becomes binding when the buyer submits the order to the seller.

The agreement is not binding if there has been a typographical or input error in the offer, the webshop checkout, or the buyer’s order, and the other party understood or should have understood that such an error existed.

6. PAYMENT

The seller may request payment when the item is shipped from the seller to the buyer.

If the buyer pays by credit/debit card, the seller may reserve the purchase amount upon ordering. The card will be charged when the item is shipped.

If the buyer pays by invoice, the invoice is issued when the item is shipped. The payment due date is stated on the invoice and is at least 14 days from receipt.

Buyers under the age of 18 cannot pay by invoice.

7. DELIVERY

Delivery takes place when the buyer, or the buyer’s representative, has received the goods.

If no delivery time is stated in the checkout, the seller shall deliver without undue delay and no later than 30 days after the order is placed, unless otherwise agreed.

8. RISK OF LOSS

The risk of loss or damage passes to the buyer when the goods have been delivered to the buyer (or the buyer’s representative) in accordance with section 7.

9. RIGHT OF WITHDRAWAL

Unless the agreement is exempt from the right of withdrawal, the buyer may withdraw from the purchase in accordance with the Right of Withdrawal Act. More information is available from the Norwegian Consumer Council: Read more here.

The buyer must notify the seller of the withdrawal within 14 days. The deadline includes all calendar days. If the deadline ends on a Saturday, public holiday or bank holiday, it is extended to the next working day.

The buyer bears the burden of proof that the right of withdrawal has been exercised, and notification should therefore be made in writing (withdrawal form, email or letter).

The withdrawal period starts:

• For single items: the day after the item is received.
• For multiple deliveries: the day after the last delivery is received.

When exercising the right of withdrawal, the goods must be returned without undue delay and no later than 14 days from the day notice of withdrawal was given. The buyer covers the direct costs of returning the goods, unless otherwise agreed or the seller has failed to inform that the buyer covers return costs. The seller cannot charge a fee for the buyer’s use of the right of withdrawal.

The buyer may inspect/test the goods in a responsible manner to determine the goods’ nature, characteristics and function without losing the right of withdrawal. If handling goes beyond what is necessary, the buyer may be liable for any diminished value.

The seller shall refund without undue delay and no later than 14 days from being notified of the buyer’s decision to withdraw. The seller may withhold the refund until the seller has received the goods back, or the buyer provides documentation of having returned the goods.

10. DELAY AND NON-DELIVERY

If the seller does not deliver the goods, or delivers late, and this is not due to the buyer or circumstances on the buyer’s side, the buyer may (under the Consumer Purchases Act) withhold payment, demand performance, cancel the agreement and/or claim compensation.

For evidentiary reasons, claims should be submitted in writing (e.g. email).

Performance

The buyer may demand performance unless there is an obstacle the seller cannot overcome, or performance would involve such a great inconvenience or cost for the seller that it is clearly disproportionate to the buyer’s interest. If the obstacle disappears within a reasonable time, the buyer may still demand performance. The buyer loses the right to demand performance if the buyer waits unreasonably long.

Cancellation

If the seller does not deliver at the agreed time, the buyer may set a reasonable additional deadline. If the seller does not deliver within this deadline, the buyer may cancel. The buyer may cancel immediately if the seller refuses to deliver, or if delivery time was essential and the buyer informed the seller of this.

If the goods are delivered after the additional deadline set by the buyer or after an essential delivery time, the buyer must claim cancellation within a reasonable time after becoming aware of the delivery.

Compensation

The buyer may claim compensation for losses caused by delay unless the seller proves the delay is due to an obstacle beyond the seller’s control that could not reasonably have been foreseen, avoided, or overcome.

11. DEFECTS (COMPLAINTS)

If there is a defect, the buyer must notify the seller within a reasonable time after the defect was discovered or should have been discovered. A complaint is always timely if made within 2 months. The absolute deadline is 2 years after the buyer received the goods (5 years if the goods are intended to last significantly longer).

If there is a defect not caused by the buyer, the buyer may (under the Consumer Purchases Act) withhold payment, demand repair or replacement, request a price reduction, cancel the agreement and/or claim compensation.

Complaints should be made in writing.

Repair or replacement

The buyer may choose between repair or replacement, unless the seller can show the chosen remedy is impossible or causes unreasonable costs. Repair or replacement shall be provided within a reasonable time. The seller normally has a maximum of two attempts to remedy the same defect.

Price reduction

The buyer may demand an appropriate price reduction if the defect is not remedied or replacement not provided.

Cancellation

The buyer may cancel if the defect is not insignificant and the defect is not remedied or replaced.

12. SELLER’S RIGHTS IN CASE OF BUYER’S BREACH

If the buyer does not pay or otherwise fails to meet obligations, and this is not due to the seller, the seller may (under the Consumer Purchases Act) withhold the goods, claim performance, cancel and/or claim compensation. The seller may also claim interest on late payment and collection costs in accordance with applicable law.

Performance

The seller may demand payment. If the goods are not delivered, the seller loses the right if the seller waits unreasonably long to make the claim.

Cancellation

The seller may cancel in the event of material breach by the buyer. If the seller sets a reasonable additional deadline and the buyer does not pay within it, the seller may cancel.

Interest / collection

Late payment interest may be charged under the Late Payment Interest Act. Unpaid claims may be sent for collection after notice, and fees may apply under the Debt Collection Act.

Fee for uncollected, non-prepaid goods

If the buyer fails to collect unpaid goods, the seller may charge a fee limited to the seller’s actual costs. Such a fee cannot be charged to buyers under 18.

13. WARRANTY

Any warranty provided by the seller or manufacturer gives rights in addition to statutory rights and does not limit the buyer’s complaint rights.

14. PERSONAL INFORMATION

The seller is the data controller for personal data processed in connection with purchases made under these terms, except where another party is clearly identified as data controller (for example, Global-e in the international checkout, as described in section 3).

Unless the buyer consents otherwise, the seller only collects and stores personal data necessary to fulfill the agreement. Personal data will only be shared when necessary to fulfill the agreement, to provide customer support, to ship goods, process payments and returns, or where required by law.

For more information about how we handle personal data, please see our Privacy Policy: Privacy Policy.

15. DISPUTE RESOLUTION

Complaints should be addressed to the seller within a reasonable time. The parties shall attempt to resolve disputes amicably. If this does not succeed, the buyer may contact the Norwegian Consumer Council for mediation.

16. GOVERNING LAW AND JURISDICTION

Norwegian law applies to purchases under these terms, unless mandatory consumer protection rules in the buyer’s country of residence provide otherwise. Disputes shall, as a main rule, be handled by Norwegian courts, unless mandatory rules give the consumer the right to bring proceedings elsewhere.

Contact information

Questions about these terms? Contact us at support@mokki.no.

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17. MOBILE TERMS OF SERVICE (SMS)

Mokki AS

Last updated: Dec. 10, 2024

The Mokki AS mobile message service (the “Service”) is operated by Mokki AS (“Mokki AS”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Mokki AS’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Mokki AS through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Mokki AS. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt out of the Service at any time. Text the single keyword command STOP to Mokki or click the unsubscribe link (where available) in any text message to cancel. You’ll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you.

For Service support or assistance, text HELP to Mokki or email support@mokki.no.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received, and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.