Privacy Policy
Last updated: 20 November 2025
This Privacy Policy explains how MOKKI AS (“Mokki”, “we”, “us”, or “our”) collects, uses, discloses and protects your personal data when you visit or make a purchase from mokki.com. This Policy is designed to comply with the EU General Data Protection Regulation (GDPR) and applicable Norwegian privacy laws.
Data Controller
For all purchases made directly on mokki.com by customers located in Norway, the data controller is:
MOKKI AS
Organisation number (Norway): 986 011 676
VAT number (Netherlands): NL827596303B01
Address: Tvetenveien 158, 0671 Oslo, Norway
Email: kundeservice@mokki.no
Website: https://www.mokki.com
For all purchases made from outside Norway, Global-E acts as the Merchant of Record. Global-E handles the checkout, VAT, duties, taxes, invoicing, and legal obligations for cross-border orders, and serves as the data controller for transaction-related personal data.
Scope of This Privacy Policy
This Privacy Policy applies to personal data we collect when you:
- Use or browse our website mokki.com
- Place an order
- Contact customer service
- Subscribe to SMS or email marketing
- Interact with our advertisements and marketing platforms
Personal Data We Collect
We may collect the following categories of personal data:
- Identity and contact data: name, address, delivery address, email, phone number.
- Order and transaction data: items purchased, payment method, order value, refunds, returns.
- Technical data: IP address, device type, browser type, operating system, cookies, pixel data, interactions.
- Usage data: browsing behaviour, pages visited, clicks, referring URLs.
- Marketing and communication data: email/SMS preferences, consent records, engagement data.
- Approximate location data: based on IP or shipping address.
Purpose and Legal Basis for Processing
We process your personal data to:
- Process and deliver orders (contract performance)
- Provide customer support (contract & legitimate interest)
- Process payments (legal obligation & contract)
- Send email and SMS marketing (consent or legitimate interest)
- Improve our website and business (legitimate interest)
- Prevent fraud and ensure security (legitimate interest)
- Comply with applicable laws (legal obligation)
Cookies, Pixels and Tracking
We use cookies and pixels to support essential site functionality, analytics, marketing and abandoned cart reminders.
MOKKI AS’s website uses cookies to track items in your cart, including abandoned carts. This information is used to determine when to send SMS or email reminders, where you have provided consent.
SMS Program
When providing your phone number, you may receive:
- Order confirmations and service messages
- Marketing SMS (only with consent)
- Abandoned cart SMS (with consent)
Klaviyo is our SMS provider. Phone numbers are only used for SMS services you have opted into.
The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Third-Party Service Providers
We share data only when necessary to operate our business. All providers follow GDPR-compliant data processing agreements.
1. Platform & International Checkout
- Shopify – e-commerce platform and hosting
- Global-E – Merchant of Record for all international orders outside Norway
2. Payments
- Klarna
- Vipps
- Stripe
- Shopify Payments
- Nets/Nexi
3. Shipping, Logistics & Warehousing
- Moodja – our German 3PL partner responsible for warehousing and fulfilling orders shipped from Germany (primarily for EU customers)
- Webshipper
- Quickship AS
- Posten / Bring
- PostNord
- Helthjem
- Porterbuddy
- DHL – international shipping and delivery services used for cross-border shipments
4. Customer Service & Communication
- Gorgias – customer service platform
- Klaviyo – email and SMS services
5. Analytics & Optimisation
- Google Analytics
- Google Tag Manager
- Hotjar
6. Marketing & Advertising Platforms
- Meta Platforms (Facebook & Instagram)
- Google Ads & YouTube
- Snapchat Ads
- TikTok Ads
- Arcads AS – marketing partner
Global-E as Merchant of Record
For all orders shipped outside Norway, Global-E serves as the Merchant of Record and data controller for:
- Checkout and payment processing
- VAT, duties and import tax handling
- Order documentation and invoicing
- Compliance with destination-country consumer rights
International Data Transfers
Where personal data is transferred outside the EU/EEA (e.g. by Shopify, Klaviyo, Meta, Google, Snapchat, TikTok), appropriate safeguards such as Standard Contractual Clauses (SCCs) are used.
Data Retention
We retain personal data only as long as needed for legal, operational or security purposes. Data may be retained longer where required by bookkeeping or tax regulations.
Your GDPR Rights
You have the right to access, rectify, delete, restrict or object to processing of your personal data, and the right to withdraw consent at any time.
Security
We implement technical and organisational measures to safeguard your personal data.
Changes to This Policy
We may update this Privacy Policy occasionally. Updated versions will be posted here.
Contact
If you have questions or wish to exercise your rights, contact:
MOKKI AS
Tvetenveien 158, 0671 Oslo, Norway
Email: kundeservice@mokki.no
Website: https://www.mokki.com