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Terms of service

Standard Terms & Conditions

When you shop at mokki.com, your purchase is governed by these terms and conditions for online consumer purchases of goods. Online consumer purchases are mainly regulated by the Norwegian Contracts Act, Consumer Purchases Act, Marketing Act, Right of Withdrawal Act and E-Commerce Act. These laws provide consumers with mandatory rights. The laws are available at lovdata.no.

These terms do not limit your statutory rights. They summarize the most important rights and obligations between Mokki (the seller) and you (the customer).

The underlying template for these terms is prepared and recommended by the Norwegian Consumer Agency (Forbrukertilsynet). See forbrukertilsynet.no for more information.

Table of contents

  1. The agreement
  2. The parties
  3. International orders
  4. Price
  5. Entering into an agreement
  6. Payment
  7. Delivery
  8. Risk of loss
  9. Right of withdrawal
  10. Delay and non-delivery
  11. Defects (complaints)
  12. Seller’s rights in case of buyer’s breach
  13. Warranty
  14. Personal information
  15. Dispute resolution
  16. Governing law and jurisdiction
  17. Mobile Terms of Service (SMS)

1. THE AGREEMENT

The agreement consists of these terms of sale, information provided in the checkout and payment solution (e.g. Shopify Payment, Nets, Klarna, VIPPS, Bambora or Stripe card payment) and any specifically agreed terms. In case of conflict, what is specifically agreed between the parties shall prevail, provided it does not conflict with mandatory legislation.

The agreement is also supplemented by relevant statutory provisions governing consumer purchases.

2. THE PARTIES

The seller is MOKKI AS, Tvetenveien 158, 0671 Oslo, Norway, email: support@mokki.com, VAT no.: NO 986 011 676 VAT (“the seller”).

The buyer is the consumer who places the order at mokki.com (“the buyer”).

3. INTERNATIONAL ORDERS

For orders placed from outside Norway, the purchase contract is made with MOKKI AS, unless otherwise clearly stated at checkout. International orders are shipped from our 3PL warehouse partner in Germany.

Pricing, duties, taxes and fees

For international orders, the total price shown at checkout (including any shipping costs, duties, taxes and/or additional fees displayed before you place the order) is the amount you will pay. Depending on your destination and local rules, you may be required to pay duties and taxes upon import.

Any duties or taxes paid to authorities are generally non-refundable, unless otherwise required by applicable law.

International returns

International customers must arrange and pay for return shipping themselves, in accordance with our Return Policy (Return Policy). Returns are only reviewed once received at our warehouse.

4. PRICE

The stated price for goods and services is the total price the buyer must pay. This price includes all taxes and additional costs disclosed before purchase. The buyer shall not bear costs the seller did not inform about prior to purchase.

5. ENTERING INTO AN AGREEMENT

The agreement becomes binding when the buyer submits the order to the seller.

The agreement is not binding if there has been a typographical or input error in the offer, the webshop checkout, or the buyer’s order, and the other party understood or should have understood that such an error existed.

6. PAYMENT

The seller may request payment when the item is shipped from the seller to the buyer.

If the buyer pays by credit or debit card, the seller may reserve the purchase amount upon ordering. The card will be charged when the item is shipped.

If the buyer pays by invoice, the invoice is issued when the item is shipped. The payment due date is stated on the invoice and is at least 14 days from receipt.

Buyers under the age of 18 cannot pay by invoice.

7. DELIVERY

Delivery takes place when the buyer, or the buyer’s representative, has received the goods.

If no delivery time is stated in the checkout, the seller shall deliver without undue delay and no later than 30 days after the order is placed, unless otherwise agreed.

8. RISK OF LOSS

The risk of loss or damage passes to the buyer when the goods have been delivered to the buyer (or the buyer’s representative) in accordance with section 7.

9. RIGHT OF WITHDRAWAL

Unless the agreement is exempt from the right of withdrawal, the buyer may withdraw from the purchase in accordance with the Right of Withdrawal Act. More information is available from the Norwegian Consumer Council: Read more here.

The buyer must notify the seller of the withdrawal within 14 days. The deadline includes all calendar days. If the deadline ends on a Saturday, public holiday or bank holiday, it is extended to the next working day.

The buyer bears the burden of proof that the right of withdrawal has been exercised, and notification should therefore be made in writing (withdrawal form, email or letter).

The withdrawal period starts:

  • For single items: the day after the item is received.
  • For multiple deliveries: the day after the last delivery is received.

When exercising the right of withdrawal, the goods must be returned without undue delay and no later than 14 days from the day notice of withdrawal was given. The buyer covers the direct costs of returning the goods, unless otherwise agreed or the seller has failed to inform that the buyer covers return costs. The seller cannot charge a fee for the buyer’s use of the right of withdrawal.

The buyer may inspect or test the goods in a responsible manner to determine the goods’ nature, characteristics and function without losing the right of withdrawal. If handling goes beyond what is necessary, the buyer may be liable for any diminished value.

The seller shall refund without undue delay and no later than 14 days from being notified of the buyer’s decision to withdraw. The seller may withhold the refund until the seller has received the goods back, or the buyer provides documentation of having returned the goods.

10. DELAY AND NON-DELIVERY

If the seller does not deliver the goods, or delivers late, and this is not due to the buyer or circumstances on the buyer’s side, the buyer may (under the Consumer Purchases Act) withhold payment, demand performance, cancel the agreement and/or claim compensation.

For evidentiary reasons, claims should be submitted in writing (e.g. email).

Performance

The buyer may demand performance unless there is an obstacle the seller cannot overcome, or performance would involve such a great inconvenience or cost for the seller that it is clearly disproportionate to the buyer’s interest. If the obstacle disappears within a reasonable time, the buyer may still demand performance. The buyer loses the right to demand performance if the buyer waits unreasonably long.

Cancellation

If the seller does not deliver at the agreed time, the buyer may set a reasonable additional deadline. If the seller does not deliver within this deadline, the buyer may cancel. The buyer may cancel immediately if the seller refuses to deliver, or if delivery time was essential and the buyer informed the seller of this.

If the goods are delivered after the additional deadline set by the buyer or after an essential delivery time, the buyer must claim cancellation within a reasonable time after becoming aware of the delivery.

Compensation

The buyer may claim compensation for losses caused by delay unless the seller proves the delay is due to an obstacle beyond the seller’s control that could not reasonably have been foreseen, avoided, or overcome.

11. DEFECTS (COMPLAINTS)

If there is a defect, the buyer must notify the seller within a reasonable time after the defect was discovered or should have been discovered. A complaint is always timely if made within 2 months. The absolute deadline is 2 years after the buyer received the goods (5 years if the goods are intended to last significantly longer).

If there is a defect not caused by the buyer, the buyer may (under the Consumer Purchases Act) withhold payment, demand repair or replacement, request a price reduction, cancel the agreement and/or claim compensation.

Complaints should be made in writing.

Repair or replacement

The buyer may choose between repair or replacement, unless the seller can show the chosen remedy is impossible or causes unreasonable costs. Repair or replacement shall be provided within a reasonable time. The seller normally has a maximum of two attempts to remedy the same defect.

Price reduction

The buyer may demand an appropriate price reduction if the defect is not remedied or replacement not provided.

Cancellation

The buyer may cancel if the defect is not insignificant and the defect is not remedied or replaced.

12. SELLER’S RIGHTS IN CASE OF BUYER’S BREACH

If the buyer does not pay or otherwise fails to meet obligations, and this is not due to the seller, the seller may (under the Consumer Purchases Act) withhold the goods, claim performance, cancel and/or claim compensation. The seller may also claim interest on late payment and collection costs in accordance with applicable law.

Performance

The seller may demand payment. If the goods are not delivered, the seller loses the right if the seller waits unreasonably long to make the claim.

Cancellation

If the seller sets a reasonable additional deadline and the buyer does not pay within it, the seller may cancel.

Interest / collection

Late payment interest may be charged under the Late Payment Interest Act. Unpaid claims may be sent for collection after notice, and fees may apply under the Debt Collection Act.

Fee for uncollected, non-prepaid goods

If the buyer fails to collect unpaid goods, the seller may charge a fee limited to the seller’s actual costs. Such a fee cannot be charged to buyers under 18.

13. WARRANTY

Any warranty provided by the seller or manufacturer gives rights in addition to statutory rights and does not limit the buyer’s complaint rights.

14. PERSONAL INFORMATION

The seller is the data controller for personal data processed in connection with purchases made under these terms, except where another party is clearly identified as data controller.

Unless the buyer consents otherwise, the seller only collects and stores personal data necessary to fulfill the agreement. Personal data will only be shared when necessary to fulfill the agreement, to provide customer support, to ship goods, process payments and returns, or where required by law.

For more information about how we handle personal data, please see our Privacy Policy: Privacy Policy.

15. DISPUTE RESOLUTION

Complaints should be addressed to the seller within a reasonable time. The parties shall attempt to resolve disputes amicably. If this does not succeed, the buyer may contact the Norwegian Consumer Council for mediation.

16. GOVERNING LAW AND JURISDICTION

Norwegian law applies to purchases under these terms, unless mandatory consumer protection rules in the buyer’s country of residence provide otherwise. Disputes shall, as a main rule, be handled by Norwegian courts, unless mandatory rules give the consumer the right to bring proceedings elsewhere.

Contact information

Questions about these terms? Contact us at support@mokki.com.

17. MOBILE TERMS OF SERVICE (SMS)

Mokki AS

Last updated: Dec. 10, 2024

The Mokki AS mobile message service (the “Service”) is operated by Mokki AS (“Mokki AS”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time, and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of those changes.

By consenting to Mokki AS’s SMS or mobile messaging service, you agree to receive recurring SMS or MMS messages from and on behalf of Mokki AS to the mobile number you provided, including messages sent using an automatic telephone dialing system or other automated means. These messages may include transactional messages, service updates, cart reminders, and promotional or marketing messages, where applicable and where you have consented to receive them.

Consent to receive mobile messages is not a condition of any purchase. Message frequency may vary. Mokki AS does not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your mobile provider. Message and data rates may apply.

You may opt out of the Service at any time. To stop receiving SMS messages, reply STOP to any mobile message from us or use the unsubscribe link (where available) in any message we send. After you send STOP, you may receive one additional message confirming that your request has been processed. After that, you will no longer receive SMS messages from that specific program unless you opt in again.

If you need support regarding the Service, reply HELP to any message from us or contact us at support@mokki.com.

We may change any short code or telephone number we use to operate the Service at any time. You acknowledge that any messages, including STOP or HELP requests, sent to a short code or number we have changed may not be received, and we are not responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. Delivery is subject to effective transmission by your network operator and is not guaranteed.

You agree to provide a valid mobile number and to keep your contact information up to date. If you change or deactivate your mobile number, you should notify us promptly so we can update our records.

To the extent permitted by applicable law, Mokki AS shall not be liable for failed, delayed, or misdirected delivery of any mobile message, any errors in such messages, or any action you may or may not take in reliance on the information or Service.

Your privacy is important to us. For information about how we collect and use your personal data in connection with the Service, please see our Privacy Policy.