Privacy Policy
Introduction
The website mokki.com is owned and operated by MOKKI AS with corporate identity number 986 011 676, Tvetenveien 158, 0671 Oslo, Norway.
The website mokki.com gives you the opportunity to see, like and buy our products over the internet. When you use mokki.com you agree to the terms and this privacy statement.
About our privacy statement
This privacy statement tells you how we collect and use personal information.
MOKKI AS is responsible for the processing of the company's processing of personal data in connection with the use of our services. This is because MOKKI AS, through CEO Moshe Ohana, is responsible for processing with responsibilities and obligations under the Personal Data Act.
Contact information:
Address: Tvetenveien 158, 0671 OSLO, Norway.
Email: kundeservice@mokki.no
Organization number: 986 011 676
Your rights
You have the right to access or disclose personal information we have registered about you, and we ask you to contact us if you wish for this. If you discover errors in the information we have stored about you, please contact us at kundeservice@mokki.no.
If you wish to delete personal information, please contact us at kundeservice@mokki.no.
We will not store personal information beyond what is necessary for the necessity of the processing. We cannot delete information that we are required by law to store, such as the Accounting Act.
We will respond to any inquiry to us as soon as possible, and no later than 30 days.
Purpose / use of information
The purpose of processing personal data is to improve and further develop MOKKI AS's services, so that you can have the best possible experience. We process personal information to send you relevant information and personal offers within the framework of the Marketing Act, unless you have asked us otherwise. If you do not have an active customer relationship with us, we will only send you marketing if you have given us explicit consent.
What personal information is processed
We process personal information that is necessary to complete purchases on the website and to create customer cards. This information can be linked directly to you as an individual, for example name, address, telephone number, gender and/or e-mail address.
Cookies
"Cookies" - or "cookies" - are a standard technology that most websites use today. A cookie is a small text file that is placed in your browser's internal memory, and it allows us to keep track of what you put in your shopping cart and which items are presented, and gives us statistics that we use to make our websites better for our users.
Most modern browsers (Google Chrome, Firefox, Internet Explorer, Safari, Opera, etc.) are set to accept cookies automatically, but you can choose to change the settings so that cookies are not accepted. We point out that it will lead to very many websites not working optimally if you do not accept cookies.
Like most other websites, we collect information automatically and store it in log files on our servers. This is information such as IP addresses, the type of browser used on our pages, broadband providers (ISPs), operating systems, date and time of visit, as well as some data on navigation.
The use of cookies is described in more detail here.
Website statistics
We use analysis tools to collect information about how the website is used, so that we can make our website better for you who visit us on the website. For example, we measure the number of visitors, which pages are visited, how long and visits last. Web statistics generate information in deidentified and aggregated form, which means that the data cannot be identified with you as an individual nor is it processed individually but as a group.
At mokki.com, we collect anonymous visitor information about everyone via Google Analytics, to acquire knowledge about how the website is used, sessions on our websites, statistics, traffic and usage patterns to optimize the website for you as a user.
We use the HotJar service to analyze usage patterns to improve the usability of the site. The data is anonymous and is used in aggregate form.
Use of our services
In order to make a purchase on the website, we need information from you so that we can fulfill the purchase agreement above you. We record what you have bought and your IP address.
Help Scout is our customer service program that allows us to communicate via email with you as a user. When you contact us, we ask for your name and e-mail in order to respond to your inquiry and to know who we are communicating with.
Click and collect is a service where users on the website can hold items in a physical store. Her we process information about name, phone and email to communicate with the user.
From you
When buying goods on mokki.com you must register name, address, valid email address and zip code. The information is stored with us.
We send out newsletters via Klaviyo. We only send out newsletters to customers who have given us permission to communicate with them via email. If you have received newsletters from us, and no longer wish to receive them, you can unsubscribe by clicking on the link in the newsletter or by sending us an e-mail to kundeservice@mokki.no.
Even if you unsubscribe from our newsletter, your e-mail and telephone number will still be stored in our customer register, unless you want it deleted and contact you at kundeservice@mokki.no
Where is the personal information obtained from?
We collect personal information from you directly by creating a customer card or conducting a transaction on the website. It is voluntary to provide personal information and you can withdraw your consent at any time by deactivating this in your customer account on mokki.com or by sending us an email to kundeservice@mokki.no
About sharing personal information
We do not basically share personal information with others, but we have partners who need some information to perform services. We use payment solutions from Klarna, Vipps Stripe and Bambora, which need some information to complete the transaction. By using the payment solutions, you accept the terms from the payment intermediary and our terms of purchase. We do not store your card number. All card transactions and payment transactions take place externally with authorized suppliers.
Bring, Posten, Porterbuddy, Helthjem and Postnord ship the goods from us to you. When you order goods from us, you commit to their terms and our terms of purchase. Our terms of purchase can be found here.
In order for us to have an updated, user-friendly and secure website at all times, we use Simpleness AS as a digital partner. Simpleness AS has access to our platforms and servers, which means that they have access to personal information on mokki.com. Our cooperation contracts with these two suppliers ensure that personal information left on mokki.com is not misused.
About securing personal information
MOKKI AS takes your privacy seriously. For us, it is important that you have confidence that we store and process personal information in a safe and secure manner. Therefore, we have entered into data processor agreements with our third-party players. These data processor agreements regulate how third-party actors can process data made available to them. The agreements state that a third-party actor may only process personal data on MOKKI's behalf and for a defined purpose.
All processing of personal data that we carry out takes place within the EU / EEA area.
Complaints
If you believe that our processing of personal data does not comply with what we have described here or that we in other ways violate the privacy legislation, then you can complain to the Norwegian Data Inspectorate.
You can find information on how to contact the Data Inspectorate on the Data Inspectorate's website: datatilsynet.no.
Changes
Should there be a change in our services or changes in the regulations on the processing of personal data, it may lead to a change in the information you have provided here. If we have your contact information, we will notify you of these changes. Otherwise, updated information will always be easily available on our website.
Klarna
In order to offer you Klarna's payment solutions, we may transfer your personal information at checkout in the form of contact and order details to Klarna, so that Klarna can assess whether you qualify for their payment solutions and to tailor these payment solutions to you. Your transferred personal information is processed in accordance with Klarna's own privacy statement.
Bambora
In order to offer you Bambora’s payment solutions, we may transfer your personal information at checkout in the form of contact and order details to Bambora, so that Bambora can assess whether you qualify for their payment solutions and to tailor these payment solutions to you. Your transferred personal information is processed in accordance with Bambora’s own privacy statement.
Vipps
In order to offer you Vipps’s payment solutions, we may transfer your personal information at checkout in the form of contact and order details to Vipps, so that Vipps can assess whether you qualify for their payment solutions and to tailor these payment solutions to you. Your transferred personal information is processed in accordance with Vipps own privacy statement.
Stripe
In order to offer you Stripe’s payment solutions, we may transfer your personal information at checkout in the form of contact and order details to Stripe, so that Stripe can assess whether you qualify for their payment solutions and to tailor these payment solutions to you. Your transferred personal information is processed in accordance with Stripe own privacy statement.