Return & Claims
We hope that you are pleased with your purchase from Mokki! However, we understand that things don't always go as planned or that you might simply change your mind. That's why you are welcome to return your products back to us within 15 days. Here's how you can return something that didn't quite fit as expected:
What is our return policy?
- After receiving your order, you are free to return your products within 15 days.
- Please make sure the products are unused and in their original packaging.
- You are welcome to complete our optional cancellation form to confirm the items you would like to return and send this to us by mail.
- We do not offer the possibility to exchange products. You are welcome to return the products at your own cost for a refund.
What if there’s a problem with my order?
We always to do our best to get your order to you in perfect condition, but if something goes wrong, it goes without saying that we will resolve this for you as fast as possible!
Please let us know immediately regarding product defects, transport damage or wrongly received/missing items by contacting us at support@mokki.com. We kindly ask you to provide us with images of the item and packaging.
We will then get back to you as soon as we can. Until then you can sit back and relax, you will not need to arrange a return just yet. Together we will find a great solution.
Who pays for the return?
If you wish to send back your products, you are fully responsible for arranging and paying for the return. There will be a restock fee of EUR 5.
Transport liability:
- For the transportation of the order to our customers, Mokki is fully responsible for any damage or loss.
- For the transportation of a return, you are fully responsible for any damage or loss. We therefore strongly recommend the use of a trackable and insured shipping service.
Please note: If there’s anything wrong with your order, please contact us first before sending anything back. This way we can find the best solution for you.
How to make a return
Outside Norway
- Send an email to support@mokki.com to register your return.
- Pack the products in their original packaging with enough protection and place the delivery note inside the box.
- Take your parcel to your local post office and send it to the following address:
Proflex Logistik ABC/o HedlundgruppenBönekullevägen 3417 46. GÖTEBORG
- Please note that you are responsible for arranging and paying for the return.
- Once we have received your return, we will refund you for the corresponding amount.
- We will be sure to send you an email to confirm once the refund has been made.
Please note for returns from the UK: Due to a change in the services available to and from the United Kingdom, we are not able to offer return labels for UK customers. Therefore, the return shipping should be arranged and paid for by you. This may include some customs charges.
It is very important to fill out the customs form correctly. Please contact our customer service after registering your return to receive the correct customs information regarding your products.